Shipping & Returns

Worldwide shipping (Free Shipping in USA.)

We offer discreet worldwide shipping except the following destinations: Islamic countries, India, Indonesia, Malaysia, Africa, Mexico, or Brazil.

Shipping & Delivery Time

It might take 2 - 4 weeks for manufacturing and shipping for customized dolls. In-stock dolls can be delivered within 5-10 days. Exceptions may apply.

Order Tracking

Your package will be shipped by FedEx, DHL, or UPS. Once it’s shipped, we will send you the tracking number by email.

Discreet Packaging

We pack all our dolls in a plain carton box. No information will indicate that this is a doll, in some cases we sign the product as a mannequin. In some countries the box may be opened at customs in order to determine the tax on the imported product.


Precautions for use

1.Do not use sharp objects to scratch the surface of the skin, and do not pinch the surface of the skin to avoid accidental injury.

2.It should not be placed under direct sunlight for a long time, so as not to cause the product to age and affect its use.

3.Indentation appears due to prolonged squeezing, and hot towel can be used to compress the area for a while.

4.It is forbidden to take a posture outside the factory for a long time, and return to the original posture after use. Standing is prohibited for non-standing models.

5.It is forbidden to use strong irritating liquid for disinfection and cleaning. People with allergies should perform a series of material tests on the material before use.

6.Doll storage conditions: Do not expose to long-term sunlight. The environment is recommended to be dry and cool, clean and sanitary, with a temperature of 3-35 degrees. Do not place heavy objects on the body of the doll.

7.It is forbidden to put the doll directly on the hard floor or table when in use. You can choose to spread a layer of soft blanket.

Damage and repair method

1.If the surface of the doll is damaged in a small area, you can use glue to bond it, and the first time Clean the damaged surface, restore the glue on the wound to its original position, and apply a layer of glue evenly.

It can be dried after about half an hour, no repairs or other questions, please do not apply for a refund Take a good video and contact us, we will provide targeted solutions based on your doll’s specific situation deal with.

2.Different degrees of cracking appeared on the surface of the doll. Damaged, please stop using it immediately, as soon as possible

Effective repair. Please refer to the first item for the repair method. If there is a large area and serious damage, please

Do not repair directly, take a good video and contact us, we will provide it according to the specific situation of your doll

Deal with specific solutions, or return to local for repair.

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